FAQs

Frequently Asked Questions

We have answered a wide range of questions for your convenience

Q. How do I sign-up?

Click SIGN-UP to register and start your treatment programme today. You will need to verify your email address.

Q. Is the Rehab Me website FREE?

Yes, it’s free. It will always be FREE. We will never charge you to use the site. We’ve received no funding to build this site, we just put in our time and resources to provide it for you to use. With funding we could make some big improvements.

Q. Why have I been directed onto a website?

You have been encouraged to use this website to start your own self-rehab. Evidence shows that performing exercises can improve your joint and muscle pain. This website is not designed to replace a physiotherapist, but doing these exercises may prevent you from needing to see one.

Q. Who are you?

We are a group of Senior Physiotherapists, osteopaths, and healthcare practitioners from Surrey Physio www.surreyphysio.co.uk who have worked hard to provide you the best possible exercise plans to help you recover. We also formed a working group with local GPs with vast experience who assisted with the formation of the information contained herein.

Q. Will the exercise programmes work?

Yes, exercises do work in many cases. But it depends on the adherence of each individual. Stay motivated, do the exercises as prescribed, and you can expect improvements in your pain scores. Our pilot data showed over 2000 patients who started their treatment and benefited from it. However, there will be some patients who require alternative or additional support to improve their condition.

Q. I love the website, it really helped me

Please do share your progress with your GP and on social media. Let’s get others using the site and benefiting.

Q. Did you test the website before launching it?

Yes, we performed a pilot of 2280 patients and found good improvements in pain scores across the board. Our pilot was performed over two years, from April 2017 to April 2019.

Q. I want to see a face-to-face Physio

Yes we understand that, but while you wait, why not take ownership of your pain and start to exercise to improve things? It could really help.

Q. I was told to do different exercises, what should I do?

If you have been told to do different exercises by another medical professional, then follow their advice. Our exercise plans are generic, based on evidence where possible, but not bespoke.

Q. I would like to have an X-ray or MRI scan

It is highly likely that your GP will have very limited access to X-Rays or MRI scans. Please try the exercise programme first. Involve your GP in the progress. This will help them to make an informed decision about whether you may require onward referral.

Q. I have another injury, can I use the other exercise programmes?

We recommend you first seek advice from your doctor, physiotherapist or osteopath before starting a new exercise programme.

Q. I get pain when doing one or more exercises… what should I do?

Stop any exercise that feels painful. Listen to your body. If it doesn’t feel right, don’t do it. Do the exercises that DO feel right for your body. Start gently, and follow the instructions and advice carefully. If your pain is not improving after a reasonable period of trying the exercises, then seek medical advice.

Q. My pain is not improving… what should I do?

Are you doing the exercises daily, as shown on the site? If after a reasonable amount of time things are not improving, then first look at your daily routine to make sure you are not continuing to aggravate your pain. Also look at any other external factors that could be influencing your pain, like stress, family issues, or financial worries. If in any doubt at all, seek a consultation with your physiotherapist or GP.

Q. Can I delete my data?

Yes. Go to the Settings and Select “Delete Account”.

Q. How long will you store my data for?

We store data for 8 years according to the UK legal requirement. For more information please go to our GDPR policy.

Q. What will you do with my data?

We will anonymously record any pain improvement scores and Like/Dislike information on each exercise to improve our exercise prescribing. This is performed over thousands of data-sets. Your personal information is completely safe.

Q. Is your website encrypted?

Yes our website is encrypted and your personal data is safe. Website encryption is an ongoing process however, and we are constantly looking at ways to further our encryption as new vulnerabilities in the internet become apparent. We do our best based on the limited funds we have available to us.

Q. How do I send my feedback about the site?

Click the feedback option at the top. We’ll do our best to respond to feedback but cannot guarantee a response. For medical advice, please speak to your GP or physiotherapist. Please contact us about any site issues or bugs. We have done our best to provide help for you and we do have a limited budget with no outside financial assistance.

Q. Who is Rehab My Patient?

Rehab My Patient is a fantastic rehab website for physiotherapists and MSK doctors to prescribe bespoke exercise plans to patients. Bespoke exercises can often be more specific and tailored more closely to your requirements. Go to a www.rehabmypatient.com for more information.